Privacy Policy - MIDWEST

Midwest Security Supply operates this online store and related services, including all content, features, tools, products, and offerings provided through the website (collectively, the “Services”). The Services are designed to provide customers with a secure and efficient shopping experience. The platform supporting our store enables us to process transactions, manage orders, and deliver products and services.

This Privacy Policy explains how Midwest Security Supply collects, uses, shares, and protects personal information when you visit our website, make a purchase, create an account, or otherwise interact with us. If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy governs how personal information is handled.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

SMS Opt-Out Policy

Mobile information will not be shared with third parties or affiliates for promotional or marketing purposes. Text messaging opt-in data and consent information are excluded from any data sharing and will not be disclosed to third parties under any circumstances.

Personal Information We Collect

“Personal information” refers to data that identifies, relates to, or can reasonably be linked to an individual. This does not include information that has been anonymized or de-identified.

Depending on how you use the Services and what is permitted by law, we may collect the following categories of personal information:

Contact Information: Name, billing address, shipping address, email address
Payment Information: Payment method details, transaction confirmations, and purchase records
Account Information: Login credentials, preferences, and account settings
Order & Transaction Data: Items viewed, added to cart, purchased, returned, or exchanged
Customer Communications: Information shared when contacting customer support or submitting inquiries
Device & Network Data: Browser type, device identifiers, IP address, and similar technical details
Usage Data: How you interact with and navigate the Services

Sources of Personal Information

We may collect personal information from:

You directly, when you create an account, place an order, or contact us
Automated technologies, such as cookies and similar tools used when you browse or interact with the Services
Service providers acting on our behalf to support operations such as payment processing, fulfillment, analytics, and customer support
Business partners or third parties, where permitted by law

How We Use Personal Information

Personal information may be used for the following purposes:

Service Delivery & Operations

To process orders, manage accounts, complete payments, arrange shipping, handle returns or exchanges, and provide customer support.

Personalization & Improvement

To remember preferences, recommend relevant products (including UNV and Uniview items), and improve functionality and user experience.

Marketing & Communications

To send promotional messages, updates, and offers through permitted communication channels. You may opt out of marketing communications at any time.

Security & Fraud Prevention

To protect accounts, prevent unauthorized activity, detect fraud, and maintain the safety and integrity of our systems.

Legal & Compliance

To comply with applicable laws, respond to lawful requests, enforce policies, and protect our rights and the rights of others.

How We Share Personal Information

We may share personal information under the following circumstances:

With service providers that assist with hosting, payment processing, order fulfillment, analytics, and customer support
With marketing or advertising partners, where permitted by law, to provide relevant promotions
When you request or authorize information sharing, such as for shipping or third-party integrations
With affiliated entities operating under common ownership or control
In connection with business transactions such as mergers, restructuring, or asset transfers
To comply with legal obligations or protect the security of the Services

Platform & Hosting Services

The Services are supported by a third-party ecommerce platform that processes information necessary to operate and improve the store. Information submitted through the Services may be processed in jurisdictions outside your place of residence. The platform provider may use data to enhance functionality, security, and performance.

Third-Party Websites

The Services may include links to third-party websites or platforms. Midwest Security Supply is not responsible for the privacy practices, content, or security of those third parties. Any information you provide to external sites is governed by their respective privacy policies.

Children’s Privacy

The Services are not intended for use by minors. Midwest Security Supply does not knowingly collect personal information from individuals under the age of majority. If such information is discovered, it will be deleted in accordance with applicable law.

Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

Personal information is retained only as long as necessary to fulfill business purposes, comply with legal requirements, resolve disputes, and enforce agreements.

Your Privacy Rights

Depending on your location, you may have the right to:

Access personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Receive a copy of your information in a portable format
Opt out of certain data uses, including targeted advertising

You may exercise these rights through the options available within the Services or by contacting us directly. We may verify your identity before processing requests, as allowed by law.

We will not discriminate against you for exercising your privacy rights.

Complaints & Appeals

If you have concerns about how your personal information is handled, you may contact us to submit a complaint. Depending on your location, you may also have the right to appeal decisions or contact a local data protection authority.

International Data Transfers

Your information may be stored or processed outside your country of residence. Where required, appropriate safeguards are used to protect transferred data in accordance with applicable laws.

Changes to This Policy

We may revise this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Any changes will be posted on this website along with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact Midwest Security Supply through the communication methods provided on our website.